About Kenneth Bator: Ken is the founder of Bator Training and Consulting Inc. or BTC. He has 20+ years of experience helping organizations reach new levels of effectiveness by aligning their brand, their culture, and their strategy. He’s the author of The Formula for Business Success = B+C+Sand also The Pocket Guide To Strategic Planning the 90 Day Quick Fix for the Business Owner or Manager. Ken has hosted and produced four separate shows including Branding the Experience, Cool Culture Corner, The Credit Union Business News Podcast, and Beyond the Call. He is one of the first Category Directors of the recently launched Podcast Magazine. Ken is a well sought after speaker worldwide and recently made an appearance as an Icon of Influence at the New Media Summit.
In this episode, Jordan and Kenneth discuss:
B+C+S, Brand, Culture, and Strategy Alignment
The Minneapolis Police Department culture
Balancing hard and soft power
The leader’s personality drives your organizational culture
Treat your employees the way you want them to treat your customers or clients
Create service standards from the front lines up
"IQ and EQ are two different things." — Kenneth Bator
Connect with Kenneth Bator:
Facebook: Kenneth Bator
Website: Bator Training and Consulting.net
YouTube: Kenneth Bator
LinkedIn: Kenneth Bator
Your host, Jordan Goldrich, grew up in a loud New York family and once lost an executive position because of his style. He is co-author of the Amazon Best Seller, Workplace Warrior®: People Skills For The No-Bulls**t Executive, Chief Operations Officer, Master Corporate Executive Coach, and Licensed Clinical Social Worker. His guests are part of his international network of Workplace Warrior® executives, master corporate executive coaches, and thought leaders. Each guest will engage you in conversation about their successes, mistakes, and solutions. You will get strategies for being completely authentic, while you fulfill your commitment to your organization, build positive relationships, and take performance to an even higher level.
Connect with Jordan Goldrich: