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Jeff Smith: Are You A High Performance Leader?

Episode 43

About Jeff Smith: He is the founder and CEO of the Supporting Lines Institute. He’s on a mission to help leaders and teams perform so that people have a better human experience at work. He builds on 20 years of diverse leadership experience. He’s been a CEO, a CFO, and global head of sales.

Jeff is a certified executive coach, chartered professional accountant, certified Dharma Yoga Instructor and is a past recipient of Business In Vancouver’s Forty under 40 Award.


In this episode, Jordan and Jeff discuss:

  • How a “Force of Nature '' leader can avoid being a damaging hurricane.

  • How to create alignment and collaboration to drive results while improving the human experience.

  • How to assess whether you have a high performance team/organization

  • How the concept of “Supporting Lines'' increases workplace productivity

  • The journey from being a “good manager” to a “good leader”

Key Takeaways

  • Based on our guest’s research, the number one predictor of employee engagement is when leaders involve people in planning.

  • The ability to hold great one-on-one meetings is also critical.

  • Use Marshall Goldsmith’s “Feedforward” process

  • Ground evaluations of success on contribution to the value chain/production process.

  • Successful leaders create a safe space for their team to provide negative feedback. Everyone has information the leader does not have.

“Bring your team in because they can help you. They're the best experts on knowing when you're doing the things that you can't see..”— Jeff Smith

Connect with Jeff Smith:

Jordan Goldrich

Your host, Jordan Goldrich, grew up in a loud New York family and once lost an executive position because of his style. He is co-author of the Amazon Best Seller, Workplace Warrior®: People Skills For The No-Bulls**t Executive, Chief Operations Officer, Master Corporate Executive Coach, and Licensed Clinical Social Worker. His guests are part of his international network of Workplace Warrior® executives, master corporate executive coaches, and thought leaders. Each guest will engage you in conversation about their successes, mistakes, and solutions. You will get strategies for being completely authentic, while you fulfill your commitment to your organization, build positive relationships, and take performance to an even higher level.

Connect with Jordan Goldrich: 

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