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Don’t walk on Eggshells in the Workplace: How to Give Feedback That Builds Performance and Relations

Updated: Oct 16, 2020

Episode 12

About Wayne Hart: Dr. Hart has worked in public education, healthcare, and healthcare, and held senior leadership roles in the petroleum industry, environmental technology, and information management. He’s currently a Senior Fellow with The Center for Creative Leadership which is one of the best known research leadership development and executive coaching organizations in the world. You can check them out at Prior to his current role, Dr. Hart served the Center for over 18 years in the role of senior faculty and during that time he trained over 4000 leaders. He designed and delivered custom leadership development experiences for a wide variety of organizations including aerospace, the U.S. Military, financial services manufacturing and many others. He’s also the author of 5 books and dozens of articles. One of his latest books, published through CCL is called Feedback and Performance Reviews.


In this episode, Jordan and Wayne discuss:

  • The 4 feedback options

  • CCL’s powerful model: Situation Behavior Impact (SBI).

  • How to “frame” your feedback so it doesn’t damage your relationship. 

Key Takeaways:

  • You can say almost anything to anybody if you frame  it correctly

  • When you are frustrated or angry, reflect before speaking. 

  • After giving a directive, ask “Is there something I am missing,” or “Tell me why this won’t work.”

"The moments that I spend thinking about how to frame the feedback, and which kind of feedback to use puts me in a grounded position, that relaxes me."

 —  Wayne Hart

Connect with Wayne Hart:

Facebook:  Wayne Hart PhD


LinkedIn: Wayne Hart PhD

Jordan Goldrich

Your host, Jordan Goldrich, grew up in a loud New York family and once lost an executive position because of his style. He is co-author of the Amazon Best Seller, Workplace Warrior®: People Skills For The No-Bulls**t Executive, Chief Operations Officer, Master Corporate Executive Coach, and Licensed Clinical Social Worker. His guests are part of his international network of Workplace Warrior® executives, master corporate executive coaches, and thought leaders. Each guest will engage you in conversation about their successes, mistakes, and solutions. You will get strategies for being completely authentic, while you fulfill your commitment to your organization, build positive relationships, and take performance to an even higher level.

Connect with Jordan Goldrich: 


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